Developing your consultation skills
- Self-evaluation.
- Peer review.
- Self-directed study.
- Environment.
- Questioning skills.
- Listening skills.
- Giving information.
- Non-verbal communication skills.
Why are consultation skills important for all pharmacy professionals?
Effective consultations lie at the heart of delivering patient-centred care. Applying effective consultation skills will help to improve the care that is provided to patients, while at the same time promoting the respect and recognition of pharmacy professionals among other healthcare professionals and patients.
What is the anthropological folk model?
Cecil Helman, an anthropologist, proposed the ‘folk model’. He suggested that every patient comes to the doctor wanting the answers to six key questions Failure to address these questions may cause mismatch between the doctor’s agenda and the patient’s agenda.
What is Mrcf?
MEDICATION-RELATED CONSULTATION FRAMEWORK (MRCF)
What are the consultation skills?
Examples of valuable consulting skills
- Creative thinking.
- Thinking conceptually and practically.
- Problem-solving.
- Communicating clearly and empathetically.
- Collaboration with all job levels.
- Organization and time management.
- Curiosity.
- Credibility.
What are the consultation models?
Consultation Models & Theory
- The anthropological approach.
- Balint.
- The biomedical approach. Stott & Davies model.
- Byrne and Long – the primary care consultation.
- The Calgary-Cambridge approach.
- Cycle of care.
- The disease-illness model.
- Equipoise.
What are consultation models used for?
Consultation models provide a potential structure for the complex interactions that occur between patients and doctors.
What makes a good GP consultation?
A good GP should have the skills to communicate his/her intuition and cope with his/her emotions during consultations. Conversely, consultations are described as difficult if the GP’s decoding and communicative effort proves to be in vain.
What are consultation models?
Consultation models are not rules; they are learning aids to help you develop your own consultation skills. Having your own model ensures you have an internal guide to draw on during the consultation to achieve the best outcome for your patient.
What is the purpose of a consultation model?
What is safety netting advice?
Safety-netting is information given to a patient or their carer during a primary care consultation, about actions to take if their condition fails to improve, changes or if they have further concerns about their health in the future.
What is Calgary Cambridge model?
The Calgary-Cambridge model will walk you through each aspect of the session for the most effective time management and information gathering. This course focuses on the final stage of the session, how to close the session and is the last course in the Communication and the Medical Interview Programme.
What will I learn in a consultation?
You will learn how to explore a person’s beliefs, ideas, concerns and expectations and tailor the consultation to help them get the best from their medicines and to make informed health and lifestyle choices.
What is the consultation skills advanced page/topic?
SUCCESS!! Welcome to the consultation skills advanced page/topic. This page/topic aims to build upon the core knowledge, skills and behaviours covered in the consultation skills core page.
Why is consultation important in pharmacy practice?
Every time you speak with a patient you have the opportunity to make a difference. Health Education England identified developing the consultation skills of the pharmacy profession as a priority which has led to the development of the national Consultation skills for pharmacy practice (CSfPP) programme.
What is the pharmacy consultation e-learning programme?
More topics coming soon… This e-learning programme is for all pharmacy professionals undertaking virtual consultations. It has been developed to support you in applying your existing consultation skills when undertaking consultations via video and over the phone.
