Customer Service Assistant Duties and Responsibilities

  • Respond to customer calls and emails and answer questions about products and services.
  • Process orders and ensure they are fulfilled.
  • Handle customer complaints or concerns.
  • Log all contacts in our customer database system accurately.

How much do M&S pay customer assistants?

The typical Marks & Spencer Customer Assistant salary is £9 per hour. Customer Assistant salaries at Marks & Spencer can range from £4 – £12 per hour.

What skills do customer assistants need?

You’ll need:

  • customer service skills.
  • to be thorough and pay attention to detail.
  • the ability to work well with others.
  • sensitivity and understanding.
  • patience and the ability to remain calm in stressful situations.
  • the ability to accept criticism and work well under pressure.
  • excellent verbal communication skills.

What is your understanding of the customer assistant role?

Customer Assistant Job Summary In this role you will be responsible for answering incoming calls, assisting customers with questions and department transfers, and assisting our sales team with their revenue goals.

How long are shifts at M&S?

They usually give you 4 hour,6 hour or 8 hour shifts. Personally whilst workig there I did 2pm-10pm, 9am-5pm and 10am-6pm. They are flexible with their times.

What do Marks and Spencer pay per hour?

The average Marks & Spencer hourly pay ranges from approximately £8 per hour for a Sales Assistant (Christmas Temp) to £11 per hour for a Customer Service. Marks & Spencer employees rate the overall compensation and benefits package 3.5/5 stars.

How do you describe customer service job description?

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Does M&S pay weekly?

Does marks and Spencer’s pay weekly? No. After being made permanent, you are paid monthly.